1. How to schedule a pick-up?
Fill up the form on website. You can also call/sms/whatsapp us. Our number is +971 52 425 4023
2. Would you bring boxes/bags?
In order to ensure a smooth process, make sure you pack the fragile items first. We will bring the tools, tape, and plastic bags that are used to protect the furniture.
3. When can I schedule a pick up?
We receive calls from 9 am to 10 pm daily. In Marina, DIFC, Business Bay be sure to schedule a pickup during the day between 10 am – 6 pm.
4. What is the minimum notice period?
To make things easier, 60 minutes is usually enough time for us to accommodate last-minute requests, and a 2-4 hours notice would be sufficient during Ramadan.
5. What is the best time to schedule junk collection?
We have 3 time slots, 9:30am – 2:00pm, 2:00pm-5:00pm, and 5:00pm-8:00pm.
Some security guards forbid the collection of junk after 5 PM. It is therefore better to be early in the morning, because if we are late, our truck might not have enough space for all the collected junk.
6. Should I be there during the junk removal process?
It is preferred that you are home when we come to remove the items. Otherwise, if you leave the door open and there is no one present, mark the items which may be taken.
6. Should I be there during the junk removal process?
It is preferred that you are home when we come to remove the items. Otherwise, if you leave the door open and there is no one present, mark the items which may be taken.
7. What do you do with the junks?
Items taken from homes and offices are taken to our sorting facility. There, the items are sorted, repaired or recycled.
8. Do I need to pay anything?
No, our service is totally FREE.
9. What can I do to make the collection fast and smooth?
Before your teams comes, be prepared by showing a picture of dismantled items and placing small items near the door. It is also wise to inform friends in the building, who might have junk if you don’t mind.
10. Do you dismantle beds, TV cabinets, wardrobes?
Yes, we dismantle these items.
11. What other information I should know?
If safety is an issue, we cannot move bulky furniture around the stairs, specially from old buildings. If there’s an elevator available, we can help with that.
If a pass is required, please try to have the pass ready to enter your premises.